Payment Policy

Medical services are provided and billed by East Texas Family Medicine, PA. Our providers participate in most all of the major health insurance plans in the region.  However, we do not accept any HMO plans, or limited benefit plans.  Please be aware that with any health plans, there may be deductibles and copayments for which you could be responsible. 

health plans

  •  Blue Cross/Blue Shield

  • Aetna

  • Medicare

  • United Healthcare

  • Medicare Advantage Plans

  • Superior (We currently only see children with Superior)

  • Amerigroup (We currently only see children with Amerigroup)

  • Medicaid (We currently only see children with Medicaid)

  • Cigna

  • Humana

  • TriCare

  • ChampVA

  • Molina

  • HealthfirstTPA

  • Pan American Life

  • We DO NOT accept LIMITED BENEFIT or HMO plans.

The above are only a sampling of the insurances we accept.  Please call our office to confirm your plans acceptance.  We accept all major credit cards.

questions about your bill

What billing or insurance information will I receive?

​You should receive an explanation of benefits from your insurance company when they pay your claim.  You receive a bill from us for any unpaid balance  after your insurance company has paid. 


How long will it take to get things settled with the insurance company?

Generally, it takes from 30 to 45 days to obtain payment from an insurance carrier.​


​I received a notice that my insurance company has paid on my bill -- but I can't understand how they calculated their payment amount. Do you know?

​If we have received any such information from your insurance company, we'll be glad to share it with you. However, for answers to any questions about insurance payments, deductibles, or co-payments, you generally need to check with your insurance company.

East Texas Family

Medicine, PA


Providing quality healthcare for Palestine and the surrounding communities for over 28 years.


Phone   (903) 723-8533 Fax (903) 723-5190
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Monday -  Thursday    8:00 am - 5:00 pm

Friday                             8:00 am - 12:00 pm
Saturday                    Closed
Sunday                       Closed

©2020 East Texas Family Medicine, PA